Welcome To Glass Casa Vacations!

Kim and Randy Bacik, the proud owners of Glass Casa Vacations, bring extensive experience in renting privately owned homes and condominiums. As the founders of Royal Shell Vacations, we launched operations on Sanibel and Captiva Islands in 1997. During our tenure, we were honored to be voted the Best Rental Agency for 12 consecutive years.

In 2015, we expanded our expertise by consulting with rental management companies and vendors across the United States and Canada, gaining valuable insights into the evolving vacation rental industry.

At Glass Casa Vacations, we are a full-service rental company dedicated to delivering exceptional customer service for both our owners and guests. Kristi Rouan our island manager along with Beth Rizzo and Susan Heath are seasoned professionals, with years of island experience, you will find each of them are well-known for their expertise, hospitality, and deep knowledge of the industry. Their dedication to personalized service is unmatched.

We pride ourselves on being a forward-thinking company, leveraging modern technology and staying ahead of guest expectations in this ever-changing vacation rental landscape. Let Glass Casa and our experienced team partner with you to maximize the potential of your property while providing unforgettable experiences for our guests.

BEHIND THE SCENES

  • Comprehensive Owner Extranet linked directly to the reservation software
  • Online views of owner statements, work orders, annual calendars and guest reports
  • Generate monthly accounting statements showing both yearly and monthly income and expenses
  • Renewal and maintenance of all licenses
  • All State and Local taxes filed on your behalf
  • ACH owner payments by the tenth of each month following the arrival activity
  • Integrated booking portal with all on-line travel sites with real-time calendars
  • State of the art booking software
  • Work orders and property maintenance notes
  • 1099s provided at year-end
  • All State safety regulations implemented and maintained on your behalf

INCLUDED PROPERTY SERVICES

  • Full-service maintenance and repair
  • Full-service housekeeping, which includes starter kits
  • Luxury linens laundered at our linen plant
  • Electronic locks that secure your property
  • Online booking for all guests through our website
  • 24 hour guest services
  • Coordinate professional photography of your property
  • Property inspections before each guest arrival
  • No working balance collected
  • No marketing fees
  • We never comp properties to anyone for promotional purposes
  • Owner portal for accounting where our owners can view work orders and statements
  • Book time for personal and family use

The Geek Stuff

We use a Vacation Bridge to update our channel partners with your current property information, including photos, availability calendars, and more. Partners include HomeAway / VRBO, Airbnb, FlipKey/Trip Advisor, Inntopia, Resorts and Lodges, Cottage Country, and many others. We implement a suite of tools that permits communication electronically with the guest at all stages of the reservation process utilizing both text messages and email. Through the guest extranet (no special app required), we can configure property-specific information available only to guests with a reservation. Guest, owner and vendor extranets provide configurable access. Guests can view reservations, purchase travel insurance, sign documents, apply payments, and more. Owners and vendors also have access portals with various optional configurations. Glass Casa provides a robust and flexible work order management system that makes tracking maintenance easy. Readiness Manager is a task-oriented workflow completely customizable to help track property readiness. The Vendor Portal allows updating of the work to be completed from the field using any mobile device.

MARKETING AND PARTNERS

Glass Casa employees the services of a professional marketing agency that we work with on a weekly basis. That along with agreements with numerous online travel partners, we get your property noticed. Through our efforts and hands-on daily accounting of reservation activity we are able to adjust our marketing on the fly and are always looking at the next opportunity. By the 3rd year, many of our properties enjoy up to a 60% repeat clientele.

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